Support

Make sure your iPhone and Samsung Frame TV are on the same WiFi network. Frame Photos uses local network discovery, so both devices must be connected to the same router. If you have a mesh network, ensure they're on the same band (2.4GHz or 5GHz). Try restarting the app if the TV still doesn't appear.

Check that your Frame TV is turned on and in Art Mode (or standby with Art Mode enabled). Large photos may take a few seconds to transfer. Frame Photos will show progress during upload. If uploads stall, close and reopen the app.

Frame Photos converts HEIC photos to JPEG before transferring. If conversion fails, make sure your iPhone is running the latest iOS version.

Your Frame TV needs to be in Art Mode before Frame Photos can change the displayed artwork. Switch into Art Mode manually on the TV first, then try again from the app.

Frame Photos supports Samsung Frame TV models from 2017 through 2025 (all models tested). This includes The Frame, The Frame Art Mode, and related models that support Samsung's Art Mode protocol.

Frame Photos is a one-time purchase through the Apple App Store. For payment issues or refunds, please contact Apple Support.